This is the privacy notice of xScale.ai, a division of Greenova Tech LLC (‘we’, ‘our’, or ‘us’).
Our registered office is at 8206 Louisiana Blvd NE STE A, Albuquerque, New Mexico, US 871113.

Introduction

This notice describes how we collect, store, transfer, and use personal data. It informs you about your privacy rights and how the law protects you.
In the context of the law and this notice, ‘personal data’ refers to any information that clearly identifies you as an individual or could be used to identify you when combined with other data. The act of processing personal data includes collecting, storing, using, and sharing it.
This notice applies to personal data collected through our website and through social media platforms, including LinkedIn, Twitter, Facebook, Instagram, or WhatsApp.
Except as set out below, we do not share, sell, or disclose any information collected through our website to third parties.

Personal Data We Process

1. Types of Personal Data We Collect Directly
The information we process about you includes:

• Information you provide directly to us.
• Information we obtain from third-party databases and service providers.
• Information collected through the use of our website and services.

2. Categories of Personal Data We Collect Directly
When using our website, we may collect the following types of personal data:

• Personal identifiers: First and last name, title, and date of birth.
• Contact information: Email address, phone number, and postal address for billing, delivery, and communication.
• Account information: Username and password.
• Communication records: Messages sent via our website, email exchanges, and phone conversations.
• Marketing preferences: Your preferences regarding receiving marketing content from us.

3. Personal Data Collected from Third Parties
We may verify or supplement the information you provide by gathering additional data from third parties, such as:

• Business information: Your company name, business address, and related details.
• Contact confirmation: Verification of your provided contact information.

4. Personal Data Collected from Your Use of Our Services
By using our website and services, we may process:

• Survey responses: Any replies to polls or surveys we conduct.
• Technical data: IP address, browser type, operating system, and other device-related information.
• Usage data: Frequency of service usage, pages visited, and interactions with our content.
• Marketing preferences: Whether you wish to receive marketing content and your preferred communication methods.

5. Our Use of Aggregated Information
We may aggregate anonymized data for analytical purposes, such as website traffic analysis, user behavior assessment, or service improvement. This aggregated data does not identify individual users.
If we combine or connect aggregated information with personal data that identifies you, we will treat the combined information as personal data.

6. Sensitive Personal Data
We do not collect or process sensitive personal data, including:

• Race or ethnicity
• Religious or philosophical beliefs
• Sexual orientation or sex life
• Political opinions
• Trade union membership
• Health, genetic, or biometric data

7. Failure to Provide Required Personal Data
If the collection of personal data is required by law or a contractual obligation, and you fail to provide such data when requested, we may not be able to fulfill our contractual obligations or provide our services to you. In such cases, we will notify you accordingly.

Legal Basis for Processing Personal Data
The law requires us to define the legal basis under which we process different categories of personal data.
If the legal basis under which we process your data changes, we will notify you as required by law.

8. Processing Under Contractual Obligations
When you purchase a service from us or agree to our terms and conditions, a contract is formed between us. To fulfill our obligations under this contract, we process your personal data to:

• Verify your identity for security purposes.
• Provide and manage our services.
• Offer support and personalized service recommendations.

We continue processing this data until the contract between us ends or is terminated.

9. Processing with Your Consent
In certain cases, where no contractual relationship exists, we may process personal data based on your explicit consent, such as when:

• You browse our website.
• You request information about our services.
• You subscribe to marketing communications.

You can withdraw consent at any time by contacting us at yann@x-scale.ai. However, withdrawing consent may impact our ability to provide services to you.

10. Processing for Legitimate Business Interests
We may process personal data when it is in our legitimate interest, provided it does not override your rights and freedoms. This includes:

• Improving our services
• Keeping proper business records.
• Responding to inquiries and customer requests.
• Detecting and preventing fraud.

11. Processing Under Legal Obligations
We may process your personal data if required by law, such as complying with tax regulations, responding to lawful requests from authorities, or fulfilling legal obligations.

How We Use and Share Your Data

12. Information You Provide Publicly
If you post information on our website, such as reviews or comments, you consent to it being visible to others.

13. Payment Information
We do not process payment information directly. Payments are handled through third-party payment providers like Stripe or other secure payment platforms.

14. Job Applications and Employment
If you submit a job application, we may retain your information for up to 12 months for future consideration.
If you become an employee, we will store work-related information for the duration of your employment and for two years after termination.

15. Third-Party Data Sources
In certain cases, we may receive data indirectly from third-party services we use.

16. Service Providers and Business Partners
We may share your personal data with:

• Payment processors to facilitate transactions.
• Software providers for marketing or analytics.

Automated Data Collection

17. Cookies and Tracking Technologies
We use cookies to:

• Track website usage and interactions.
• Improve website functionality and user experience.

You can manage cookie preferences in your browser settings.

18. Personal Identifiers from Browsing Activity
We may collect data such as:

• IP address
• Browser details
• Location data

This helps us analyze website performance and user engagement.

Your Rights and Control Over Your Data

19. Your Rights
You have rights under privacy laws, including:

• The right to access your data.
• The right to correct inaccurate data.
• The right to request deletion of your data.
• The right to object to certain types of processing.

To exercise your rights, contact yann@x-scale.ai.

20. Use of Our Services by Children
Our services are not intended for users under 18 years old.

21. Third-Party Communication Software
We may use external communication tools like Zoom, WhatsApp, or Skype. These services should comply with applicable privacy laws.

22. International Data Transfers
Your data may be processed outside the United States. We implement safeguards to ensure data protection compliance.

Data Retention

23. How Long We Keep Your Data
We retain personal data only as long as necessary for:

• Providing our services.
• Complying with legal obligations.
• Protecting our legal interests.

Complaints and Disputes

24. Filing a Complaint
If you have concerns about how we handle your data, contact us at yann@x-scale.ai.
If unresolved, you may file a complaint with your local data protection authority.

Updates to This Policy

25. Review of This Privacy Policy
We may update this policy from time to time. The latest version will always be available on our website.

For any questions regarding this privacy notice, please contact:

Email: yann@x-scale.ai
Phone: 0033766365933